How to delete your data from Agente Pixju

If you wrote to a business on WhatsApp or Instagram

The business you wrote to is responsible for your conversation. Agente Pixju only processes it on that business's behalf. You have two ways to delete your data:

1. 01

   Ask the business directly.

   From its Agente Pixju panel, it can completely delete your contact, your conversations and the files you sent.

2. 02

   Write to info@pixju.com.

   Include:

   • the name of the business you wrote to;
   • your WhatsApp number or your Instagram username.

   We pass your request to the business and help it complete it.

We reply within 15 business days at most.

If you own a business that connected its account

• Disconnect Instagram.

  You can do it at any time from the Instagram settings in your Agente Pixju panel. When you disconnect, we immediately delete the access permission and the copy of your account's profile picture.

• Remove access from Instagram or Meta.

  You can also remove Agente Pixju's access from your Instagram or Meta account settings, or ask Meta to delete your data. We receive the notice automatically and do three things:

  • we delete the access permission and the copy of the profile picture;
  • we give you a confirmation code;
  • we give you a link where you can check the status of your request.

• Your conversations.

  Disconnecting the account does not delete the conversations with your customers. They are your business's history, and you can delete them yourself from the panel.

• Delete the whole business.

  To delete the entire business, with all its conversations, contacts and files, write to info@pixju.com from the account owner's email.

• Suspended or closed account.

  If your account is suspended or closed, we keep your data for 60 days in case you come back. After that, we delete it.